Millennials are the next generation to shape the future of procurement, travel management and business. Defined as people born between 1982 and 2000, millennials represent more than one quarter of the nation’s population, making them the largest generation in US history. By 2020, over half of the workforce will be made up of millennials, and their different mindset, habits and preferences can have an impact on your company’s bottom line.
Almost all of the companies that we work with use some kind of online booking tool (OBT) and expense software for travel. Some companies love what they have and, as I mentioned in an earlier post, others feel that their tools are underutilized for a variety of reasons.
As a travel category manager, members often come to me with similar complaints about online booking tools (OBTs) “it can’t do this…” or “it can’t do that.” However, once we get into deeper conversations about the issues, I quickly realize that it’s not an issue with the actual OBT technology, but instead certain functionalities are turned off and alerts aren’t set up. Or, the company policy isn’t tied to the tool correctly, so travelers aren’t warned when they are making non-compliant travel arrangements.