When thinking about your car rental program and provider, does fleet management come to mind as a major consideration? If it doesn’t, then you are not alone. It’s a topic I bring up a lot when talking about car rental with new CU members, so I wanted to take a few minutes to tell you why fleet management should be important to you too.
Questions about what a group purchasing organization (GPO) is, or what it has to do with emerging travel categories?
Almost all of the companies that we work with use some kind of online booking tool (OBT) and expense software for travel. Some companies love what they have and, as I mentioned in an earlier post, others feel that their tools are underutilized for a variety of reasons.
As a travel category manager, members often come to me with similar complaints about online booking tools (OBTs) “it can’t do this…” or “it can’t do that.” However, once we get into deeper conversations about the issues, I quickly realize that it’s not an issue with the actual OBT technology, but instead certain functionalities are turned off and alerts aren’t set up. Or, the company policy isn’t tied to the tool correctly, so travelers aren’t warned when they are making non-compliant travel arrangements.