Corporate United hosted an Implementation and Compliance Workshop on May 4, 2010 at its SYNERGY Conference in Chicago, IL. A member panel conducted an active discussion with attendees on how to improve certain elements and combat common issues companies face during the implementation process and while obtaining preferred supplier compliance.
This well-attended workshop was very insightful for members and provided many takeaways for procurement professionals on how to improve upon and better utilize their supplier relations. All the ideas presented during the workshop were in line with the emerging trend of focusing on strategic sourcing and moving beyond previous procurement assumptions.
Here are 5 key implementation and compliance practices discussed during the workshop:
A successful implementation program must begin with a plan. As implementation plans will differ by company and by different categories within the same company, it is essential that employees from both the purchasing company and the supplier work together to develop a cohesive plan.
Procurement must relay both savings and non-cost aspects to influence their customers to embrace new supplier offerings. Program awareness and visibility greatly enhance the opportunity for adoption. It is critical that procurement can influence and support change.
Suppliers must try to understand the limitations of some procurement teams. Not all companies have the internal resources to assist with compliance initiatives. Request that the supplier adapt to communication protocols to allow your procurement team to focus on priority objectives.
Focus on reaching compliance goals by providing the necessary education and awareness to different functions within member organizations. This education can take various forms, from email or hard copy fliers for end users to webinars for key decision makers.
Measure the success of implementation by awareness of contracts and conformance. These measures imply that education and communication are key.