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Melissa Coen

Melissa Coen: Contract Writer for West UC
Melissa is a contract writer creating thought leadership content for West UC. When Melissa is not writing for West UC, she's an IT systems manager and has been in the IT industry for 20+ years.
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Recent Posts

How UCaaS Accommodates, Empowers the Millennial Workforce

August 31, 2017 / by Melissa Coen posted in IT and Telecom, Unified Communications, West Unified Communications, Conferencing


A recent PwC report estimates that by the year 2020, over 50 percent of the workforce will be comprised of Millennials. And by the year 2025, that number could jump to almost 75 percent of employees in the workforce. These numbers are forcing business leaders to focus on the way that 18-35 year-olds communicate and make spending decisions on the tools and solutions that will future-proof their enterprise. Moreover, with younger employees changing jobs roughly every three years, it becomes more vital than ever to ensure that communications tools are in place to retain good employees and foster cohesiveness across business units.

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