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Creating a “Customer Obsessed” Culture While Lowering Your Total Cost of Procurement

February 26, 2020 / by Amazon Business posted in Purchasing, Procurement, Business Products

When speaking to finance and procurement departments at school districts, I often ask: “Who is the end customer that you serve?” The responses I receive, ranging from administrative assistants, teachers, school boards, and students, vary widely. While there is no single right answer, I’d suggest that they are all customers of procurement. With so many end customers, it’s important to have at least one guiding principle that influences how organizational decisions are made.

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