BI Incorporated

Offender Monitoring Products, Services and Solutions

Industry Leading Call Centers

When it comes to support, the BI team is respected as the most experienced, skilled, and accurate monitoring services option in electronic monitoring. Our call centers handle millions of alerts, collaborate daily with supervising officers, manage client questions, provide insightful reports and continuous training, and more.

KEY FEATURES
•    24x7 live support
•    Highly trained specialists
•    Single platform data management software
•    Bilingual services
•    Flexible tiers of support
•    Expert training

BI Incorporated monitoring operations call center

 

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A True Staff-Multiplier

BI Agency Assist® support services and 24x7 support center can increase agency coverage and help reduce and manage the large amount of data officers receive. These administrative, technical, and data management services are configurable based on agency needs and our bilingual support center team can relieve officers of up to 50% of their clerical or data processing workload, allowing them to spend more time with clients.

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KEY SERVICES
•    Five configurable services
•    24x7 live support specialists
•    Real-time updates available in BI TotalAccess® 
•    Centralized data for seamless case management 
•    Client management services include profile, fingerprint and name matches, hold and page, supervision level assessments

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There is Power in the Partnership

Email: omniapartners@bi.com
Phone: 855-453-6042
Fax: 888-360-4579

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