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    Lionbridge Global Solutions II, Inc.

    Language Service Providers and Related Services

    Lionbridge Over-The-Phone Interpretation Services
    Do you need backup for your internal bilingual staff or a way to communicate with stakeholders that don't speak your staff's primary language(s)? Lionbridge's over-the-phone interpretation (OPI) service bridges language gaps to enable effective multilingual communications. It also improves the OPI customer experience by making interactions faster and more efficient while using less customer service representative time -- resulting in better customer experience at a lower cost.

    Lionbridge is one of the largest over-the-phone interpretation companies in the world and trusted by healthcare, insurance, financial services, technology, manufacturing, and government clients ranging from the Internal Revenue Service and Kember Insurance to the Department of Homeland Security and Symantec.

    Clients benefit from Lionbridge's Over the Phone Interpretation Services

    • Support for 350+ languages & dialects available 24x7x365 with no monthly minimums required-- pay only for time used
    • State-of-the-art telephony platform delivering connection times ranging from 15 seconds on average for common languages like Spanish to 30 seconds on average across all languages
    • Highest levels of network security and over-the-phone interpreter quality
    • Automated alerting to increase interpreter resources in seconds to support changes in interpretation volume
    • Dedicated customer success managers that understand your organization and its unique needs
    • Real-time dashboards and reporting that provide detailed insight into key performance metric

    GeoFluent Virtual Translator

    Designed for self-service and agent-assisted digital channels such as chat, email, and ticketing.

    GeoFluent Virtual Translator, a SaaS-based solution, provides patented, award-winning, real-time translation capabilities. The Virtual Translator solution plugs into customers' existing contact center, service management, and enterprise communication & collaboration platforms. It also can be leveraged across IM, email, blogs, forums, virtual assistants, and knowledge bases in addition to applications like chat and ticketing.

    By integrating into existing platforms, GeoFluent Virtual Translator extends customers' investments and requires no change to how organizations currently interact with customers, partners, or employees.

    GeoFluent Translate

    Removes the inefficiencies and extra cost found with most language providers to provide high-quality translation for many content types.

    GeoFluent Translate helps clients streamline the traditionally inefficient translation and localization process. The solution includes a branded enterprise portal that leverages client-based language customization for increased quality.

    The GeoFluent Translate portal is built upon flat-rate pricing across language pairs, workflows that provide instant quotes and timelines, and streamlined processes that allow for 24/7 project submission and the ability to select the translation method: GeoFluent customized real-time translation or human translation.

    Contact Information

    John Drugan 
    Email: john.drugan@lionbridge.com 
    Phone: 978-964-9550
    Susan Gryder
    Email: susan.gryder@lionbridge.com 
    Phone: 202-652-2004