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    RICOH

    Multifunction Devices & Managed Print Services

    How do I place an order with Ricoh?

    1. Locate a dealer in your area.
    2. Select location.
    3. Select product category you are interested in.

    Can we use local dealers with this contract?
    Yes, there are over 600 direct branch and independent authorized dealer locations from coast to coast.


    What acquisition methods are available?
    Cash Purchase, 6-72 month Operating (Fair Market Value) or Capital ($1 Buyout leases).


    University of California has negotiated six different agreements for purchase, leases, maintenance agreements, software financing, on/off-site labor, professional and IT services. View Ricoh Contract Attachment B for more information.


    For some public organizations, Ricoh may be able to simply use a customer’s purchase order as the sole contracting document for the transaction. Ricoh has specific language that must be included on the PO, or listed on a separate document, titled “Attachment”, “Appendix” or similar. That document would then be referenced in the PO. Below is the language for leases and purchases.


    Lease + Maintenance
    This Purchase Order incorporates by reference the lease and maintenance terms and conditions outlined in the Omnia Partners Public Sector Master Lease Agreement (01.21) and the Omnia Partners Public Sector Equipment Sale and Maintenance Agreement of Omnia Public Sector Contract No. 2021002788, as amended, and each as located at:  www.omniapartners.com/publicsector/contracts/supplier-contracts/ricoh (collectively, the “Contract”) which terms and conditions (a) shall supersede all conflicting other  terms and conditions of this Purchase Order, whether annexed or incorporated into this Purchase Order, and (b) to the extent applicable, are amended by the Omnia Partners Public Sector addendum attached to this Purchase Order.  All references to “Schedule” in the Contract shall mean this Purchase Order whether executed or not.


    Purchase and/or Maintenance
    This Purchase Order incorporates by reference the terms and conditions outlined in the Omnia Partners Public Sector Equipment Sale and Maintenance Agreement of Omnia Partners Public Sector Contract No. 2021002788, as amended, and each as located at:  www.omniapartners.com/publicsector/contracts/supplier-contracts/ricoh (collectively, the “Contract”) which terms and conditions (a) shall supersede all conflicting other  terms and conditions of this Purchase Order, whether annexed or incorporated into this Purchase Order, and (b) to the extent applicable, are amended by the Omnia Partners Public Sector addendum attached to this Purchase Order.


    Are supplies included in my maintenance pricing?
    For multi-function devices (MFD’s), maintenance pricing includes all parts, labor and supplies (excluding paper and staples). It is possible it get a staple inclusive contract.  For other hardware, such as printers, duplicators and wide-format devices the maintenance program includes parts and labor, but no supplies. It is possible to be quoted a supply-inclusive maintenance agreement on printers through the Managed Print Services portion of this award, when requested.


    What is Managed Document Services (MDS)? How is this different than Managed Print Services (MPS)?
    Ricoh builds on the traditional MPS model that focuses on output devices and print management. This can be as simple as providing break/fix maintenance on your current printer fleet to a full-scale analysis of all printing throughout your organization.


    Ricoh MDS addresses the business practices surrounding the management of both print and electronic information.


    Is it possible to enter into a purchase, lease or service agreement that has a term that extends past the current contract expiration date?
    Yes, because the contract was set up in the current award period, all terms, conditions and pricing for any agreement executed prior to the end of the current award #2021002788 will be honored and remain in effect for the term of that contract. This includes all service level agreements (SLA's).


    Where can I find the product pricing?
    Current pricing can be provided by your Ricoh Family Group local sales representative.

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