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    RingCentral

    Unified Communications as a Service (UCaaS)

    About RingCentral

    RingCentral partners with educational institutions and government agencies to future-proof their communications systems with a unified messaging, video phone, and contact center platform. Public agencies nationwide have access to a competitively solicited, publicly awarded cooperative contract for RingCentral's solutions available through OMNIA Partners. 

    Security That's a Step Ahead

    As agencies evaluate cloud communications and contact center solutions, the security and privacy of their citizens is a critical consideration. One of the key differences of our platform is its HITRUST CSF certification. This, along with our robust encryption and other third-party audits, ensures that your citizens' private information is protected across our platform as it is exchanged and that these measures support your agency compliance. 

    HIPAA-covered entitites: HITRUST CCSF certification that includes full mapping to the HIPAA security controls

    Encryption: Seven layers of data and physical security, including comprehensive SRTP/TLS encryption

    Third-party audits: SSAE 18 certified and SOC 2/ISO compliant data centers

    Reliability You Can Trust

    With built-in redundancies, RingCentral enables you to engage your citizens without disruption or delay, even in adverse environmental or technical conditions. That means that whether you are dealing with an environmental event, such as a hurricane, or notifying citizens of an active threat, such as a gas leak, you will reach the right people, on as many channels as possible, as quickly as possible with critical information and instructions. And your citizens can reach you, regardless of the spike in demand. 

    Platform monitoring: Our distributed network is fully redundant in every location we serve, providing you with a truly global infrastructure that ensures 24/7 business continuity for your agency. 

    99.999% SLA: Our reliable RIngCentral MVP platform provides agencies with an uptime SLA performance of 99.999%.

    Integrate With Ease

    RingCentral's open platform integrates with commonly used applications such as email (Microsoft 365 and Teams), file sharing (Box and Google Drive), and more, whether you choose a standard or custom solution. Not only does this streamline interactions, it allows agencies to enrich your public service picture by seamlessly capturing important data for analytics, reporting, and future strategic planning.

    Plug-and-play: Agencies can choose from hundreds (250+) of pre-built plug-and-play integrations to support all your mission-critical applications and thousands of APIs. 

    Custom integrations: RingCentral's platform is pre-integrated with many leading business apps—but if you don't find the integration you want, you can easily build your own custom integrations with our open API. 

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