How do I place an order with ServiceWear Apparel?
- Call customer service at 1-800-578-9023 to establish an account, then:
- Email your order to customerservice@servicewearapparel.com
- Fax your order 1-866-358-2107
- Place your order online at www.servicewearapparel.com
Is it possible to have an onsite visit to discuss your products and services?
Absolutely! ServiceWear Apparel has sales professionals operating across the United States. To request an in-person visit, please contact us at 1-844-344-2877.
What is ServiceWear Apparel’s return policy?
To request a return, simply call 1-800-578-9023. Customers may return unaltered stock product within thirty (30) days of receipt of goods, upon presentation to ServiceWear Apparel proof of receipt, advance approval of ServiceWear Apparel and issuance of an RA number. These returns are subject to freight costs. Goods altered, printed, embroidered, decorated or washed are not returnable (unless otherwise defective).
Unaltered Stock Product
Customers may return unaltered stock product within thirty (30) days of receipt of goods, upon presentation to ServiceWear Apparel proof of receipt, advance approval of ServiceWear Apparel and issuance of an RA number. These returns are subject to freight costs.
Do You Guarantee Your Garments?
We guarantee that all products will be free from workmanship and material defect for one year. In the event that you believe any goods received are defective, please call 1-800-578-9023 for approval, an RA number and return instructions. Also, in the unlikely event that your shipment has been delivered with an error or shortage, please call 1-800-578-9023. All goods must be inspected within thirty (30) days of receipt.
Does ServiceWear Apparel offer garment customizations?
Yes! ServiceWear Apparel offers over 6,000 custom options, including reflective striping, embroidery, monogramming, pant hems and more. With over 300 dedicated customization operators, ServiceWear Apparel embroiders over 1.7 million customized logos annually and customizes an average of 656,853 garments monthly. ServiceWear Apparel can create a logo from scratch or digitize and re-work an existing image. We offer a wide selection of thread colors constructed from a 60% poly/40% cotton blend that ensures vibrancy as well as colorfastness.
Are there additional charges for oversized or nonstock garments?
No. Whether it’s a small or XXXL the cost per garment does not change.
Is there a Minimum Order requirement with ServiceWear Apparel?
Yes, a $100 minimum order is required.
Is it possible to change or cancel an order once it has been placed?
To accommodate your same day shipping needs, orders are considered firm orders at time of placement. Therefore, additions to an order will be entered as a new order and may be billed and shipped separately. Changes cannot be made once the order is placed unless the item in question is a stock garment that is not shipping at once.
My state requires local governments to bid everything. Can local governments in my state use this program without going out to bid?
Yes. This contract has been competitively bid by Region 4 Education Service Center, a government agency. Through the Joint Powers Authority or an inter-local agreement, local governments can "piggy-back" this competitively bid contract available through OMNIA Partners. This satisfies the competitive bid requirements in most states.
When does ServiceWear Apparel’s Cooperative Contract, available through OMNIA Partners expire?
ServiceWear Apparel’s contract has been awarded through May 31, 2024 with the option to renew for two (2) additional one-year periods through May 31, 2026.
