About SHI
SHI International Corp. is pleased to partner with OMNIA Partners, Public Sector to provide customers our entire product catalog of IT services and solutions, including hardware, software, cloud, cybersecurity, and accessories. Our primary goal remains our consistent, transparent focus on value, allowing customers to make their IT purchases confidently. Our public sector sales force is divided into two teams: our field team, which includes over 120 regionally-based sales reps who understand the needs of their customers and work collaboratively with them to streamline and improve IT procurement; and our 170+ SM SLED telesales reps, who are committed to supporting small- to medium-sized local government and education clients with all their unique IT needs.
SHI commits to a process that is customer-centric, offering extraordinary services at the best possible value. We maintain robust, award-winning partnerships with all manufacturers and, in doing so, we ensure our customers get the best products and services, designed specifically for their needs. In fact, our dynamic sales force, software volume licensing experts, hardware procurement specialists, and Certified IT service professionals facilitate not just purchasing, but also strategic evaluation, solutions design, and IT support, always with a specific focus on cost savings for every eligible contract user and every purchase.
Ranked in the Top Ten of CRN’s Solution Provider 500 List, SHI is the largest Minority and Woman Owned Business Enterprise (MWBE) in the United States. We are confident that we are uniquely positioned to collaborate with OMNIA Partners participants, and we look forward to working with you!
Competitively solicited and publicly awarded by: City of Mesa, AZ Contract #2018011-02
Contract Includes:
A wide variety of technology solutions broken down by category including but not limited to systems, input/output devices, memory, storage devices, network equipment, software, media supplies, collaboration & IP telephony, and other related products & services.
SHI is a 100% minority owned company and a Corporate Plus member of the National Minority Supplier Development Council (NMSDC). Certified by the New York & New Jersey Minority Supplier Development Council (NY/NJ MSDC) and recognized by the 22 other regional affiliates of the NMSDC.
For more information, please visit https://www.SHI.com.
U.S. Communities and National IPA, both wholly-owned subsidiaries of OMNIA Partners, have come together as OMNIA Partners, Public Sector. All public sector participants already registered with National IPA or U.S. Communities continue to have access to all contracts, with certain exceptions, in the portfolio and do not need to re-register to use a legacy National IPA, legacy U.S. Communities, or new OMNIA Partners contract. U.S. Communities and National IPA remain separate legal entities and lead agency contracts completed under each brand are effective and available for use through the contract’s approved term. In the event we believe re-registration is necessary for any reason, OMNIA Partners will let you know.
Information Technology Solutions & Services
City of Mesa, AZ
Contract Number: 2018011-02
March 1, 2018 to February 28, 2023
Executive Summary
Master Agreement Documents
- Pricing
- Award Letter
- Official Signed Contract
- Amendment 1 - SHI Federal Certifications
- Amendment 2 - Approval to add SHI Government Solutions
- Amendment 3 - AWS Terms & Conditions; IT Educational Furniture
Solicitation Process
- Official RFP Document
- RFP Addendum 1
- RFP Addendum 2
- Proof of Publication
- Bidders List
- RFP Pre-Proposal Sign In Sheet
- AZ Compliance Questionnaire
Response Evaluation
Flyers
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| Overview Flyer | Power in Partnership |
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State University Provides 9,000 Apple iPad Devices to Class of 2024
SHI’s Knox Integration Center boot-checks, kits, and ships each device to its individual address
As the COVID-19 pandemic quickly established what we now know as our “new normal,” many organizations were forced to switch to a new, remote way of doing business – universities included.
Challenge:
A large U.S. university with a nearly 70,000-student population began the 2020-21 school year remotely due to the COVID-19 pandemic. To keep the Class of 2024 freshmen engaged with distance learning, the university wanted to leverage the CARES Act funding as well as the OMNIA Partners cooperative purchasing contract to supply each student with a device. Once the funding was approved, the customer tasked SHI with selecting, deploying and shipping 9,000 devices over a three-month span.
Solution:
After reviewing the parameters of the project, SHI helped the university settle on a device. Our experts assembled initial pricing with warranties, SHI services, and shipping for hardware from five different manufacturers. We then crafted a proposal laying out quantities, models, accessories, warranties, services, shipping, and insurance for each option.
Based on pricing through the OMNIA contract, and the vendors' ability to ship the devices within the requested deadline, the customer selected Apple iPad with two years of AppleCare.
SHI’s Knox Integration Center immediately moved forward with boot checks, Apple School Manager (ASM) enrollment, kitting, and shipping to the 9,000 unique addresses spread throughout several campus locations. SHI’s Mobility Solutions team also worked closely with the Apple team to fund custom drawstring bags featuring the logos of the university, SHI and Apple for each kit.
SHI’s Apple team ran multiple rounds of testing on mobile device management (MDM) enrollment solutions and after evaluating their options, the customer chose to go with Intune.
Finally, our project managers ensured every box was checked as we delivered the kitted iPad devices on time to each individual address.
SHI completed the project within the three-month timeframe, enabling the Class of 2024 to enjoy the university’s gift for their first day of classes.
Exceed your goals through supplier diversity
Our dedication to customer satisfaction means supporting the business needs and initiatives most important to you.
As both a minority-owned (MBE) and woman-owned (WBE) enterprise, SHI is the country’s largest privately held minority and woman-owned enterprise (MWBE) and provider of IT products and services. Our diversity initiatives align with corporations whose strategic business objectives include supplier diversity and development.
Extend your reach through our diverse partner network
SHI’s Diversity Business Development Initiative builds and maintains a community of diverse suppliers and partners who best serve the needs of our customers. As a large MWBE, we continue to grow an effective Tier I program by accessing our Services Partner database utilizing certified minority, woman, veteran, small disadvantaged and HUBZone-owned businesses where it complements our customers’ needs.
MBE & WBE Certifications
SHI is a 100% minority owned company and a Corporate Plus member of the National Minority Supplier Development Council (NMSDC). We are certified by the New York & New Jersey Minority Supplier Development Council (NY/NJ MSDC) and recognized by the 22 other regional affiliates of the NMSDC including the Canadian Aboriginal and Minority Supplier Council (CAMSC). As a woman-owned business, we are certified with the Women’s Business Enterprise Council (WBENC) and certified as a MWBE with the California Public Utilities Commission (CPUC).
For more information on how SHI’s diversity initiatives can help you reach your diversity goals, contact DiversityTeam@SHI.com today!
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Security Solutions
Because your 15 minutes of fame shouldn’t come from a security breach.
In 2017, the average security breach cost a whopping $3.62 million 1. It’s never been more important to take the extra steps to protect your wallet, and your reputation.
We believe the best way to ensure your security posture remains strong is to address your current security, design a successful security strategy, and seamlessly adopt security solutions that fit your current and future needs.
Our Security solutions include:
Endpoint Security
From desktops and mobile technology to Internet of Things devices and even your actual employees, we’ll help protect all of your endpoints. Learn More.
Network Security
Whether physical or virtual, we’ll secure every inch of your network, from firewall to email gateway, and everything in between. Learn More.
Security Management
Managing your security practice is half the battle. We’ll help you get your event correlation and identity and access management up to speed. Learn More.
Assessments
We’ll examine your entire environment and identify where your practices are strong, where they are weak and how to achieve an ideal security posture. Learn More.
The SHI Process
1. Identify Requirements
First, our team of solution architects and engineers will help you:
- Create a plan characterizing your existing environment.
- Align business requirements and lifecycle constraints required to achieve success in both current and future infrastructures.
- Assist with security policy creation.
- Analyze market and competitor intelligence, relevant use cases and security roadmaps.
2. Review Options
From there, we will:
- Identify solutions that best meet your needs.
- Aid in configuration selection, as well as organize technical feature reviews, product demos, pilots and vendor comparisons.
- Assist with accurate, rapid procurement of services and solutions, including reviewing BOM and financing options.
3. Deploy and Implement Solutions
Lastly, our vendor-certified engineers and consultants will:
- Configure your product sets and infrastructure.
- Test and validate your final deployment.
- Assist with solution quick starts, migration and project management.
- Support and track solution lifecycles within your environment.
- Maintain solutions through one-off or recurring assessments and resolve any issues that may occur.
Data Center Solutions
Out of sight, out of mind, on budget and in sync: the dream of the harmonious, optimized data center!
A high-availability data center requires an intricate dance of expertise, advanced security and modern equipment to achieve optimal performance while remaining within budget. Our team of data center experts can help you accomplish all of this (and more) by assessing, monitoring, securing and refreshing your data center environment to your specific requirements.
Why SHI?
Global Capabilities
With office locations across the world, we have what it takes to optimize your environment - no matter where it resides.
Adaptable
By partnering with traditional manufacturers as well as emerging, disruptive players, we have aligned ourselves with the solution providers you need to reach your goals.
Vendor Agnostic
Our certified technology experts provide truly holistic consultation - no strings attached.
On-Site Product Specialists
Looking for a specific solution? Our team of manufacturer-dedicated specialists is available to advise you.
Project Management
We'll help you get your project done on time (and within budget) by looking at the full scope of a solution, considering the interaction of hardware and software, and leveraging applicable pricing programs.
Cloud Services
Take business productivity to new heights... no plane ticket required.
Whether you’re assessing the cloud, comparing cloud applications to legacy IT solutions, or already in the cloud, SHI can help.
Services Overview
Assessments
Take a deep dive into the readiness of your network to move to the cloud – or the health of your existing cloud environment. Learn more
Cloud Optimization
We track, analyze and report on your cloud usage, and provide recommendations to reduce costs and optimize your infrastructure.
Simplified Billing
We help you understand your cloud charges and offer flexible billing options based on your requirements.
Volume Licensing & Product Expertise
We offer guidance on various Bring-Your-Own-License (BYOL) models to reduce your total cost of ownership or purchasing redundancy.
Customer Service & Sales Support
We track, analyze and report on your cloud usage, and provide recommendations to reduce costs and optimize your infrastructure.
Cloud Migration Preparation
SHI’s Cloud Readiness Assessment gives you the insight and tactics required for a successful cloud migration.
SHI Support for Amazon Web Services (AWS)
From flexible billing and dedicated account management to health checks and usage analyses, we help you gain control and make the most of your AWS environment.
SHI Support Services for GCP
Take advantage of everything your Google Cloud Platform environment has to offer with our broad range of services, from one-on-one licensing guidance to customized billing formats and everything in between. Learn more
SHI Support Services for Microsoft CSP
Already taking advantage of Microsoft Cloud products, or looking to start? Take your environment to new heights with our billing, management and support services. Learn more.
Cloud Climb - Cloud Adoption Services
We make the journey to the cloud – and the experience once you're there – easy, efficient and productive. Explore the tools and services that will help your entire organization reach its goals. Learn more.
Benefits
Greater Savings: Our extensive partner network gives us the flexibility to provide excellent value at competitive prices.
Neutral Guidance: We provide vendor-agnostic insight into products and services so you can avoid surprises.
Better Control: We align your cloud usage and spend with your established procurement model while preserving the flexibility of the cloud.
Improved Visibility: Our tools and resources give you greater visibility into cloud cost, the number of assets owned, and how they are being utilized.
World Class Support: Our industry-high 99% annual customer retention rate confirms we are available to help you no matter the request.
One-Stop Shop: We save you time and money by reducing your vendor footprint.
End-User Solutions
Your “behind-the-scenes IT” is only as good as the device in your hands.
When it comes down to IT, your end users’ corporate devices are an extension of your business.
That’s where SHI End-User Solutions come in. Our certified experts and our state-of-the-art Integration Center have what it takes to design, deploy and manage your mobile devices, visual displays, printers and more!
Unified Communications
Create and maintain strong, cohesive lines of communication within your organization, from IM and email to call centers and web conferencing. Learn More.
Mobility
From choosing the right device to securing your data, we help you select, deploy and manage a mobile environment that fits your needs. Learn More.
Desktop and Desktop Virtualization
Our experts have you covered by offering everything from operating system migrations to virtual desktop infrastructure planning. Learn More.
Printing and Imaging
We make printing easy and efficient with our eye-opening Printer Assessment, remote monitoring, automatic supply fulfillment and more. Learn More.
Visual Solutions
Whether your digital displays live in corporate lobbies or retail storefronts, we can design, install and manage a visual solution that’s right for you. Learn More.
Assessments
From smartphones to printers – and everything in between – examine your existing fleet of devices and craft your journey to optimization. Learn More.
The SHI Integration Center
Our 300,000+ square foot Integration Center offers a broad range of scalable, secure solutions for all of your end-user devices – at the right price. We offer:
- Hardware and Mobile Device Configuration
- Imaging
- Asset Tagging
- Laser Etching and Kitting
- Custom Labeling and Packaging
- Inventory and Logistics Management
- And much more!
Services
Experience how ordinary technology becomes extraordinary IT.
Behind every secure, seamless IT infrastructure is a well-rounded set of services. That’s where SHI comes in.
We offer a variety of services designed to optimize every corner of your environment – hardware, software and everything in between. Our team of vendor-agnostic and manufacturer-certified experts are there to guide you every step of the way as you select, deploy and manage the solutions that take your organization to the next level.
SHI Services include:
Hardware Configuration
Our 305,000-square-foot Integration Center is capable of producing 3,500 systems per day and storing even more. From smartphones to servers, our experts can configure each and every piece of hardware in your environment.
IT Asset Management
Managing your IT assets is a full circle endeavor. From procurement to renewals, our IT Asset Management experts are available to keep you one step ahead of the game, saving you money while reducing audit risk.
IT Product Lifecycle
All technology has a lifecycle, and we have the professionals to help you manage that lifecycle - from acquisition and deployment to support and recovery.
Microsoft Services
Save time, reduce costs and increase productivity with our highly secure and scalable SharePoint, Office 365 and Azure services.
Readiness Assessments
Our vast assortment of assessments are designed to help you shine a light on every corner of your IT environment, including your cloud, data center, end-user computing devices, and security network.
Contact us today to experience what SHI’s Services can do for your organization!
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