United Language Group

United Language Group (ULG) is a leader in the language service market, offering a full array of language services, including interpreting, translation, and multilingual desktop publishing. ULG provides interpreting services with consistent availability and uptime, rapid connection times, flexibility, and collaboration with our clients to provide a unified level of service, which sets us apart in the industry. We currently support several regulated and non-regulated industries.

United Language Group (ULG) understands the connection between increased language access and important public services, and provides efficient language solutions to healthcare organizations, as well as federal government agencies, and educational institutions.  ULG’s OPI services coupled with our document translation and digital localization services knock down cultural barriers to ensure that organizations can effectively communicate with their linguistically diverse constituents.

Advantages of Doing Business with United Language Group:

• Higher quality of interpretation and translation services. All ULG linguists are qualified to provide interpreting and translation services across various industries. ULG holds international quality certifications, including: ISO 9001:2008, ISO 13485: 2003, ISO 17100:2015, and ISO 27001:2013. Our quality management ideals are shaped by both customer input and our strategic plan.
• Advanced technology. ULG provides secure online, real time reporting, reliable & redundant business systems, scalability, and capacity. At ULG, we believe that the best way to deploy technology is to acquaint ourselves with our clients’ day-to-day workflow and address the pain-points and inefficiencies within it. Whether that means improving pre-existing solutions or developing technology that charts previously unexplored territory, we’ll leave no stone unturned to harness technology in the way that best suits our clients’ unique needs.
• Dedicated account management and customized solutions to suit your business.

Over The Phone Interpreting

Our experienced interpreters speak more than 200 global languages and are available 24/7/365 to assist with your needs. All our interpreters are subject-matter experts in the vertical they interpret for and have been vetted through rigorous testing processes to ensure they’re capable of effective global communication.

Key benefits include:

• Quality of service – ULG delivers services aligned our clients’ missions, to provide outstanding service every day. From CCR pick up, to language identification, connection, continuity of service, and empathy and emotional intelligence when dealing with clients, ULG far surpasses their experience with other providers.
• Approach to continuous improvement – We take a consultative approach to how we co-manage the program, and constantly look for ways to improve the client experience. ULG has flexibility to customize our solution to fit the needs and goals of our clients.
• Continuity of service – In addition to being a leading OPI provider, we are also a RespOrg, which means that we do not have the same reliance that other providers do with lines, telecommunications providers, and outages. 

Video Remote Interpreting

ULG’s video remote interpreting services are reliable and user friendly. ULG provides access to qualified interpreters in various languages as well as American Sign Language (ASL).

Get connected to an interpreter by:

• Simply using an iPad or PC to utilize our touch screen capabilities to connect with an interpreter.
• Scheduling an interpreter in advance using the touch screen system.

We will support your needs and ensure that excellent quality and superior customer service remains as the foundation of your video interpreting services. 

On-site Interpreting

By partnering with ULG you will gain access to our exceptional on-site interpreting services. We provide:

• On-site, professional interpreters in any language, anytime, anywhere in the world.
• Staff that will address your requirements and send a qualified interpreter to provide expert interpretation.
• Interpreters that are well versed in language nuances and cultural sensitivity.
• Interpreters with commitment to strict confidentiality, the highest code of ethics, objectivity, and interpretation accuracy.

ULG’s interpreters have conducted thousands of interpretations, simultaneous and consecutive, in legal and healthcare settings. Our team is also experienced in organizing and coordinating small to large conferences.

ULG is fluent in government. For translation projects, we provide terminology management, glossary information and style guide creation. Our linguists are specialized in the government field, and bring experience translating medical and personal records and claims materials, while complying with regulatory protocols. Our professional translators are:

• HIPAA certified
• Abide by strict confidentiality agreements
• Hold advanced degrees in language translation, with 3-5 years of experience in their field of expertise
• Maintain track records of success

As an innovative language services provider with local linguist teams around the world, ULG is on the forefront of localization trends and cultural accuracy. ULG is an expert in all aspects of written document translation. 

How can I obtain more information regarding United Language Group’s services?
Please contact us at 855-786-4833 or Omniapartners@ulgroup.com for more information regarding our award-winning services.

What do I need to do to implement these services for our agency?
Implementation of services is simple and we are here to help you through the process. Simply complete your free online registration for OMNIA Partners. Once completed, contact us directly at 855-786-4833 or Omniapartners@ulgroup.com.

What is the difference between interpreting and translation services?
Interpretation services refer to the facilitation of oral or sign language communication between users of different languages. Translation services pertains to written text as it is the transmittal of text from one language into the target language.

What services are offered through the contract?

• Over the Phone Interpreting
• Video Interpreting
• On-site Interpreting
• Written Translation

Which languages do you interpret for over the phone?
United Language Group provides interpreting services in over 200 languages. Please contact our Customer Care Team to learn about United Language Group's Language Capability List at 855-786-4833 or by visiting us at www.unitedlanguagegroup.com/industries/government.

What are your hours of operation?
United Language Group is a professional interpreting/translation company that provides world-class, on-demand interpreter/translation services 24 hours a day, 7 days a week and 365 days a year in 200 languages.

What is the difference between United Language Group and Language Select?
In December 2016, United Language Group acquired Language Select, offering the same services and support for our OMNIA Partners contract, but now with enhanced global footprint, and additional document translation capabilities.