WorldWide Interpreters Cooperative Contract

Interpretation Experience

For over 18 years, WorldWide Interpreters has been providing on-demand phone interpretation to local governments, hospitals and businesses across the United States. We’ve worked with clients across 21 states and continue to expand into new areas each month.

Our interpreters and translators are U.S. based and are located across 31 states. Our quality control and interpreter standards ensure that our staff meets or exceeds industry-level certifications through company certifications and national certifications. Many of our interpreters also hold specialized certifications in areas such as medical terminology and court interpretation standards.

Interpretation Capabilities

We have a proven track record of providing over-the-phone interpretation services to clients both large and small.
We handle large volume interpretation calls each day for large State Governments and Hospital networks
We can quickly get new clients setup (matter of minutes)
Capacity to quickly transition large-scale clients from a previous interpretation company
Ability to provide over-the-phone interpretation conference calls between the calling party, the limited English speaker, the interpreter and the operator
Confidentiality between clients, our interpreters and our office staff to ensure optimal communication

Interpretation and Translation Services and Related Solutions

Region 4 ESC - TX

Contract Number: R210612

January 1, 2022 through December 31, 2024
Option to renew for two (2) additional one-year periods through December 31, 2026

Executive Summary

Master Agreement Documents

Response Evaluation

Solicitation Process

On-Demand Phone Interpretation

Live Operator
225+ on-demand languages 24 hours a day
Unique toll-free number assignment
5-digit PIN’s available for billing identification
15-second interpreter connection time
Pre-scheduled interpretation available
7-Day Free Trial Available

Video (ASL) & Virtual Interpretation

American Sign Language
High-definition, broadcast-quality video experience
High-quality audio, a simple user interface, secure connection, and real-time data sharing and collaboration
HIPAA-compliant cloud-based technology
Reconnect to the same interpreter within 60 seconds if needed
Connection time averages 30-60 seconds
The average connection time for Spanish is 20 seconds
Connect over voice or video - integrates with any internet-capable device, including smartphones (IOS and Android), tablets (iPad, Windows Surface Pro), laptops (Windows and Mac), and desktop (Firefox or Chrome)

Written Translation

Specialized and Secure Digital Portal for submitting documents
Over 300 Language Pairs
3-step process: upload documents, confirm quote and turnaround time, retrieve documents from secure portal
Detailed invoicing for tracking
Rush services available