When Every Hour Counts: How Convoy of Hope Scales Disaster Relief Through OMNIA Partners and The Home Depot

A Mission Built on Speed and Scale 

Convoy of Hope is a global humanitarian organization that responds to disasters around the world — distributing food, supplies, and long-term recovery support to communities when they need it most. With approximately $650 million in goods moving through the organization annually, and over 98% donated, efficient, cost-conscious procurement isn't just a nice-to-have, it's mission-critical. 

Their relationship with The Home Depot traces back to 2011, when the two organizations first connected during the Joplin, MO tornado response. It’s evolved over time into a business-side full procurement partnership — one that was formalized through the OMNIA Partners cooperative purchasing contract. 

"Our initial connection with The Home Depot Foundation and The Home Depot was back in 2011 during the Joplin tornado. That was the beginning of everything." — Stacy Lamb, VP of Disaster Services, Convoy of Hope 

Cobbling Together Materials in a Crisis Isn't a Strategy 

Before formalizing their procurement approach through OMNIA Partners, Convoy of Hope's sourcing process was labor-intensive and inconsistent. When a disaster struck, the team might reach out to multiple suppliers, try to coordinate with individual store managers across different states, navigate different payment processes at each location, and still face delays getting materials to where they were needed. 

"When we were working directly with individual stores, payments were frustrating — different stores had different ways of doing it. That's not an issue now. Everything works seamlessly through our pro account." — Stacy Lamb, VP of Disaster Services, Convoy of Hope 

One Contract. One Team. One Point of Contact. 

Through the OMNIA Partners cooperative purchasing contract, Convoy of Hope gained access to The Home Depot Pro’s Government team — a dedicated group of highly trained associates who specialize in complex, high-volume procurement for government agencies and nonprofits. For Convoy of Hope, that means a single dedicated representative who handles every order from quote to delivery. 

Because many of Convoy of Hope’s supply needs are repeatable — totes, building materials, hygiene supplies, and more — the team doesn’t start from scratch when disaster strikes. Instead, they rely on The Home Depot’s expanded assortment — in stores and beyond the aisles — along with a scaled distribution network to refine proven orders, adjust quantities, and quickly direct deliveries to impacted areas. 

"Once we got connected to the OMNIA Partners contract and The Home Depot Pro team, it was a game changer — being able to work through one point of contact versus trying to connect with store managers all over the country has made everything more seamless."  — Stacy Lamb, VP of Disaster Services, Convoy of Hope 

"Convoy of Hope is a great example of the right teams working together for the strongest results. Their warehouse is probably the most beautifully organized I've ever seen — everything meticulously staged so when they ship out, it's ready to go."  — Cameron Mickey, Director of National Accounts – Government, The Home Depot Pro  

Donor Dollars Go Further. Communities Get Help Faster. 

The results of this partnership show up in major two ways: financial stewardship and operational efficiency. 

• $100k+ in rebates returned directly to disaster relief services over the course of the partnership 
• 1 dedicated Home Depot business contact managing all procurement needs nationwide 
• 15 yrs of partnership built on trust, pricing integrity, and shared mission 

The rebate program has returned what Stacy estimates to be “hundreds of thousands of dollars” over the life of the partnership — money that flows directly back into disaster relief services. And unlike some suppliers who raised prices during the Joplin tornado response — charging $25 for a case of water or $50 for a sheet of OSB — The Home Depot held its pricing steady. 

"We're getting very competitive pricing without having to look elsewhere — a single-stop source. We can use our donor dollars wisely and know we're being taken care of."  — Stacy Lamb, VP of Disaster Services, Convoy of Hope 

Built to Scale When It Matters Most 

Convoy of Hope anticipates an uptick in disaster response work in the coming years. With the procurement framework already in place — and the trust built over a decade and a half — the organization is confident it can scale without disruption. 

For other nonprofits not yet taking advantage of cooperative purchasing through OMNIA Partners, Stacey's message is straightforward. 

"If I had our recovery team sitting here right now, they would tell you it's a night and day difference from how we were trying to function before. You need to explore this opportunity."  — Stacy Lamb, VP of Disaster Services, Convoy of Hope