NECAdvanced Cloud, Hybrid & On-Premises Communications Solutions

We deliver one of the industry's strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers' productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology and leverages a robust partner ecosystem to solve today's most complex business problems. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with 284 group companies in more than 50 countries and $25 billion in revenues. 

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    State & Local Government

For over 125 years, NEC has been delivering on its promise to provide the most resilient, trust-worthy communications platforms to its customers. NEC is the ony manufacturer that delivers Cloud, On-Premises, and Hybrid communications solutions. Whether you want a cloud-based system only, an on-prem system only, or a combination of both that is fully integrated into a seamless communications platform, NEC has the solution to meet your needs. With NEC, YOU are given the POWER OF CHOICE! The power to choose which platform best fits your needs - cloud, on-prem, or hybrid of the two. 

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The Power of Choice

YOU Choose the Communications Solution that Best Fits Your Organization. 

NEC Corporation of America (NEC) gives you the power to choose which communications platform works best for your organization – cloud, on-premises, or hybrid (a combination of both). Each platform type has their own unique benefits. NEC’s Authorized Representatives will work with you to understand your business requirements and help you choose a solution that will satisfy your current communications needs today and into the future.


Wherever your business operates—the office, at home, on-site— bring your teams and customers together on one of the most inclusive integrated intelligent business communications platforms that help maximize employee productivity. By equipping them with the right tools, they can be productive and communicate with colleagues and clients from anywhere and you can help ensure a safe, productive work environment that is good for your business and great for people.


Experience the power of UNIVERGE BLUE CONNECT, an easy-to-use cloud-based intelligent unified communications platform to help your employees/staff to be more productive and collaborative. CONNECT combines your phone system, chat, video, screen sharing, file management, conference calling, and call center functionality into a seamless experience that fits with your organization’s size, needs, and work style.

  • Allows mobile devices to become part of the CONNECT phone system. 
  • Increases workforce flexibility with virtually anywhere, anytime and on any device accessbility. 
  • Transcribes recorded calls/meetings and voicemail messages to text to increase efficiency and productivity - powered by UNIVERGE BLUE PULSE artificial intelligience (AI). 
  • Integrates chat, text messaging, video conferencing, screen sharing, file sharing, file backup and call center functionality for greater productivity and collaboration.
  • Provides built-in Generative AI tool integrated into chat as a contact for quick and easy access to information
  • Extends video conferencing capabilities to conference rooms to keep in-office and remote workers connected.

CONNECT integrates seamlessly with UNIVERGE BLUE ENGAGE contact center. One seamless cloud solution with a single user interface – merging User Experience (UX) efficiency with Customer Experience (CX) enablement.




UNIVERGE BLUE ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact center services and UNIVERGE BLUE PULSE™ artificial intelligence (AI) capabilities. Achieve better engagement with this multi-channel contact center solution which results in an overall superior customer experience. 

  • Highly flexible solution including easy deployment for remote / home workers.
  • Scalable from the smallest call-centric teams to large multi-channel environments.
  • Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
  • Save time while improving customer experiences by automating workflows and removing the guesswork from quality management through AI-powered functionality.
  • Reduces response time and improves service quality along with caller and agent experiences.
  • Compatibility with most CRM, ERP, and EHR systems, and collaborative apps ensures easy adoption and minimizes disruptions.

UNIVERGE® SV9100 and SV9500 On-Premises Hybrid Communication Platforms

As businesses increasingly transition to a hybrid work model, so must their communications systems. Traditional on-premises, hardware-based communications systems do not easily and efficiently provide the flexibility and functionality required to fully support today’s hybrid work model and a organization’s growth. Now, with NEC’s UNIVERGE BLUE CONNECT BRIDGE, we can extend our on-prem platforms unified communications capabilities to the cloud to create a fully hybrid solution.


With NEC’s UNIVERGE SV9100 on-premises communications platform, smaller companies with 10 to 896 potential users gain access to NEC’s cost effective, highly reliable and feature-rich communications platform. The SV9100 provides the flexibility and functionality required to fully support today's hybrid work model and an organization’s growth. 

  • One of the easiest unified-communications-capable systems on the market.
  • Simple integration into existing IT infrastructure.
  • The ability to operate as an analogue, digital or IP system and can be cloud-enabled for UC.
  • Easy to use cloud-based desktop and mobility apps with integrated video conferencing, team chat, secure file sync/share/backup and inbound and outbound calling from wherever.
  • A variety of compatible desktop, handset, and mobile devices for a fully equipped workforce.
  • Cloud-based multi-channel contact center for the exceptional customer experience.
  • Administrative and cost management tools for the insight the organization requires.
  • Simplified user licensing for ease of use and budgeting.


NEC's UNIVERGE SV9500 hybrid communications solution creates a smart work environment with flexible communications and collaboration options that easily adapt to a wide range of situations. The result is a highly-connected organization able to work together and use internal resources to respond more effectively to organizational and customer demands.

  • 100+ enterprise-grade features and five nine's reliability along with plenty of capacity for growth.
  • Powerful cloud-based Unified Communications which delivers team chat, video conferencing, secure file sync/share and inbound and outbound calling from virtually wherever via desktop and mobile apps.
  • Productivity-enhancing tools to allow a hybrid workforce to get work done from any setting - in the office, at home or anywhere in between.
  • A comprehensive cloud-based multi-channel contact center solution which makes each customer interaction quick, easy, and effective.
  • Administrative and cost management tools for the insight the organization requires.
  • Centralized configuration and management for ease of deployment and maintenance.
  • A variety of compatible desktop, handset, and mobile devices for a fully equipped workforce.
  • Simplified user licensing for ease of use and budgeting.
  • A virtualized software model for expanded capabilities.
  • The SV9500SE model that brings the power and abilities of the SV9500 to smaller-size organizations.
  • Expandable to 16,000 IP extensions within a single system and up to 192,000 IP extensions in a networked system, equipped with SIP and ISDN signaling protocol. 


UNIVERGESV9500 Screenshot

Contact Information

Lainey Gordon
Vertical Practice – State and Local Government

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