K12 Insight offers customer experience solutions designed exclusively for K-12 schools which are now available on a competitively solicited and publicly awarded cooperative contract through OMNIA Partners. We partner with districts to turn everyday interactions into exceptional customer service experiences using surveys and research, a powerful customer experience platform and chatbot, and professional development.
Our cloud-based technology gives school administrators deep insights into the experience of students, families, teachers, staff, and communities — providing actionable insights to build trust capital and improve school culture and climate. K12 Insight works with over 400 school districts and 30,000 school administrators across the nation.
U.S. Communities and National IPA, both wholly-owned subsidiaries of OMNIA Partners, have come together as OMNIA Partners, Public Sector. All public sector participants already registered with National IPA or U.S. Communities continue to have access to all contracts, with certain exceptions, in the portfolio and do not need to re-register to use a legacy National IPA, legacy U.S. Communities, or new OMNIA Partners contract. U.S. Communities and National IPA remain separate legal entities and lead agency contracts completed under each brand are effective and available for use through the contract’s approved term. In the event we believe re-registration is necessary for any reason, OMNIA Partners will let you know.
Feedback and Customer Service Solutions for Schools
Region 4 ESC - TX
Contract Number: R170401
April 1, 2017 through March 31, 2020
Option to renew for two (2) additional one-year periods through March 31, 2022
RENEWED THROUGH March 31, 2022
Master Agreement Documents
- Official Signed Contract
- Contract Award Letter
- Contract Award Documents
- Contract Renewal 1
- Contract Renewal 2
- Contract Update 1 - Inclusion of All Education Verticals
Let’s Talk! — a customer experience platform designed by K12 Insight — helps districts deliver remarkable experiences that enhance engagement, retain teachers and staff, reverse declining enrollment, and prevent crises. The platform streamlines inbound communications and helps school leaders listen to community feedback and respond quickly to incoming dialogues.
We offer the first chatbot built specifically for K-12 school districts. Let’s Talk! Assistant helps school leaders provide always-on customer service, create internal efficiencies, and improve the customer experience. Our new Spanish feature helps school districts provide equitable customer service to Spanish-speaking families.
K12 Insight’s Managed Research team partners with districts to provide the expertise and tools needed to garner feedback and data that identifies gaps and opportunities impacting school climate and culture. Our team of expert researchers help school administrators measure engagement, equity, safety, learning and academic program effectiveness, social-emotional learning, and more. We support school leaders every step of the way — from project planning and survey promotion to reporting and analysis — and provide access to benchmarking data that helps schools compare and analyze their school climate and engagement in context of similar districts.
Engage — a cloud-based survey platform built for K-12 school districts — enables you to easily create impactful surveys, gather community input, and drive meaningful change. Your district can use Engage to build, administer, and analyze community surveys to build trust, encourage collaborative decision-making, and improve school climate.
Our professional development services feature expert-led, interactive virtual and in-person customer service workshops that empower teachers and staff to improve essential soft skills needed to provide an exceptional customer experience.
In recognition of the many communication challenges that schools are facing during the COVID-19 pandemic and the return to school, K12 Insight is offering a pilot of its Let’s Talk! solution to school districts.
With Let’s Talk!, you can guarantee a response to every parent, instantly route questions and concerns to the right team members to save time, and improve the quality and result of every customer interaction — from questions about online and blended learning to health and safety concerns to building teacher and staff morale.
Email firstname.lastname@example.org to get started or call 703-542-9600.