Power. Access. Trust.


    Lionbridge Global Solutions II, Inc.

    Language Service Providers and Related Services

    24/7/365 OPI Access. Millions of Minutes Per Month. 

    An industry-leader in translation and interpretation, Lionbridge provides fast, accurate over-the-phone interpretation (OPI) services in 350+ languages. Our expert linguists bridge language gaps, enabling effective multilingual communication and driving better customer experiences. 

    With Lionbridge OPI, you benefit from faster and more efficient interactions that use less of your customer service represetatives' valuable time and yield better CX at a lower cost. 

    Lionbridge OPI Fast Facts

    With Lionbridge OPI, you'll benefit from: 

    • The largest language list in the industry, with 350+ languages supported
    • Fast connections (8-10 second connection time for Spanish; 12-15 second connection time for other top languages)
    • Robust telephony platform with consistent uptime (99.95% or greater)
    • Real-time reporting to view data on volume, language mix, and KPIs
    • Call flow and account setup tailored to each individual customer's needs
    • Dedicated single-point-of-contact Customer Service Manager
    • Technology enhancements to the traditional OPI call flow that improve both the agent's and the customer's experience
    • A secure partner with industry-leading confidentiality, compliance, and risk management programs

    Contact Information

    John Drugan 
    Email: john.drugan@lionbridge.com 
    Phone: 978-964-9550
    Susan Gryder
    Email: susan.gryder@lionbridge.com 
    Phone: 202-652-2004