Zeno revolutionizes the world of online travel and expense management, with an integrated travel and expense solution that gives travelers and employees the ease and simplicity they’ve come to expect from consumer applications.
Zeno is provided by Serko, a leading travel and expense technology provider. Our solutions empower organisations to manage their corporate travel programs and expense administration with powerful, intuitive online tools.
Intelligent travel technology
Zeno’s intelligent online booking technology takes away the compromise in business travel, providing the control that travel managers need with an easy, intuitive interface that travelers love.
Smarter expense management
Zeno arms finance teams with intelligent technology to automate and dramatically streamline the expense administration function, identifying out of policy claims and preventing expense claim fraud.
Say goodbye to monthly expense reports, reduce administration costs, increase cash flow, and prevent expense claim fraud. There is a better way with Zeno Expense, cloud-based software that arms finance teams with intelligent technology to automate and streamline expense processes. Employees can capture and submit receipts on-the-go, while AI extracts key information to automatically create expense items for approval.
Reconciliation is made fast and simple for approvers with a seamless drag-and-drop interface, while comprehensive policies, approval workflows and real-time alerts are all built-in. Zeno works with all leading corporate card providers and can easily sync with your HR, ERP, Accounting or Finance Management System to reduce manual workflows and improve data integrity. Use together with Zeno Travel or your current online booking tool to manage travel and expense all in one place.
Line-item expense – Expense reports are a thing of the past with individual expense item submission in real-time, making expenses an ‘always on’ process. Users can simply take a photo of their receipt, add coding details and submit, no matter where they are.
Drag-and-drop interface – Reconciliation is faster than ever with a seamless drag-and-drop interface that aligns unmatched receipts in seconds. Scanned receipts are easily linked to expense line items by simply dragging and dropping the image file onto the item.
Automated receipt matching – Receipts are automatically matched with credit card transactions to reduce errors while simplifying the submission process for your claimants.
Intuitive mobile app – A seamless mobile experience lets users complete expense tasks on-the-fly or as they happen. Expenses captured and submitted are automatically matched with corporate card purchases, where a corresponding transaction exists.
Extensive customization – Administrators have access to a wide range of housekeeping functionality for users, policies, exchange rates and approvals. Expenses can be aggregated per the approving manager, finance, and payroll preferences.
- Real-time line-item expense processing
- Mobile expense capture, submission and approval
- Drag and drop interface
- Imports corporate card items with coding and enhanced data
- Email notifications throughout the expense approval process
- Supports corporate cards, out-of-pocket spend, allowances, mileage, and cash advance claims
- Integrated travel solution
- AI extracts key information from receipt photos, e-receipts, invoices, PDFs, and more
- Auto-matching of receipts to their respective credit card transactions
- E-receipts import automatically from supported providers
- Reduce expense processing costs by as much as 75%
- Highly configurable workflows allow administrators to aggregate expenses by the approving manager, finance, and payroll preferences
- Personalized views and dashboards provide ultimate flexibility for approvers and accounts payable while increasing efficiency and ease of use
- Support for multiple languages and tax configurations to streamline expense processes
- Customizable site to reflect corporate branding, so it feels like an internal application for employees
- Policy breach and duplicate expense alerts
- One-click business approval via mobile app or email
- Expenses are immediately available for managers or finance to approve
- Multi-level approval and approval delegation controls
- Comprehensive policy management and alerts
- Integrated travel diary
- Entertainment attendee capture
- PCI DSS Level 3.2
- ATO, SOX and GDPR compliant
Zeno by Serko is a world away from the legacy travel booking tools you’ve used in the past.
Rich travel content is pulled from the GDS, direct API connections and content aggregators into a single, intuitive interface that delivers choice and a personalized, leisure-like booking experience travelers will want to use.
At the same time, travel managers get greater control and visibility, with seamless policy application. Dynamic travel approvals ensure an amazing employee experience is balanced with trip budgets, and intelligent credit management means unused tickets get used.
Zeno Travel can also be used together with Zeno Expense to seamlessly manage travel and expense all in one place.
Personalized user experience – Zeno learns traveler preferences and recommends itineraries that are tailored to them. From airline seats to hotels and ground transport options, Zeno is always in step with the traveler’s needs, driving adoption and reducing out of policy bookings.
Connected itinerary – Zeno keeps travelers connected with your suppliers from pick-up to drop-off. Travel program managers can customize the marketplace to preferred vendors in each category, making life on the road easier for travelers and maximizing corporate negotiated rate value.
Spend Control & Policy Compliance – Zeno supports organizations in reducing total program spend with intelligent features that optimize travel spend. Integrated approvals and cost-saving workflows reduce travel related administration overheads and ensure seamless policy compliance.
Traveler Safety & Risk Management – Zeno’s comprehensive suite of safety and risk management features support your organization’s duty of care requirements and ensure the safety and wellbeing of your travelers. Risk and travel requirements can be reviewed within the Zeno booking experience to navigate complex rules and regulations with ease, while configurable destination policies can flag risky destinations behind the scenes to further manage safety and risk.
- Custom request with itinerary hand-off to agent
- Air – GDS, Direct, NDC or API connection
- Hotel – GDS, Booking.com or Expedia
- Rental Car
- Airport Transfer
- Single screen itinerary for unified door-to-door experience
- Personalized itinerary recommendation
- Shortlist for ‘best match’ option within company policy
- Access through browser or mobile app
- Airline imagery, amenities and fare inclusion details
- Purchase seat, meal and baggage options separately
- Design to encourage self-booking
- Travel arrangers can book for multiple travelers and guest travelers
Control & Compliance
- Automatic travel policy selection
- Potential savings highlight, prompting lower price selection
- Option to force acceptance of riles
- Unused credit utilization
- Corporate negotiated rates
- Hotel min, max and benchmark rates apply
- Multi-level booking approvals
- Seamless sign-in
Traveler Safety & Risk Management
- Approval rating based on destination risk profile
- Integrated duty of care solution
- Traveler tracking
- Review safety, risk and destination requirements at time of booking
- Limit number of employees travelling together