Zeno by Serko

Travel & Expense Management


Zeno by Serko is a world away from the legacy travel booking tools you’ve used in the past.

Rich travel content is pulled from the GDS, direct API connections and content aggregators into a single, intuitive interface that delivers choice and a personalized, leisure-like booking experience travelers will want to use.

At the same time, travel managers get greater control and visibility, with seamless policy application. Dynamic travel approvals ensure an amazing employee experience is balanced with trip budgets, and intelligent credit management means unused tickets get used.

Zeno Travel can also be used together with Zeno Expense to seamlessly manage travel and expense all in one place.



Personalized user experience – Zeno learns traveler preferences and recommends itineraries that are tailored to them. From airline seats to hotels and ground transport options, Zeno is always in step with the traveler’s needs, driving adoption and reducing out of policy bookings.

Connected itinerary – Zeno keeps travelers connected with your suppliers from pick-up to drop-off. Travel program managers can customize the marketplace to preferred vendors in each category, making life on the road easier for travelers and maximizing corporate negotiated rate value.

Spend Control & Policy Compliance – Zeno supports organizations in reducing total program spend with intelligent features that optimize travel spend. Integrated approvals and cost-saving workflows reduce travel related administration overheads and ensure seamless policy compliance.

Traveler Safety & Risk Management – Zeno’s comprehensive suite of safety and risk management features support your organization’s duty of care requirements and ensure the safety and wellbeing of your travelers. Risk and travel requirements can be reviewed within the Zeno booking experience to navigate complex rules and regulations with ease, while configurable destination policies can flag risky destinations behind the scenes to further manage safety and risk.


Flexible Content

  • Domestic
  • International
  • Custom request with itinerary hand-off to agent
  • Air – GDS, Direct, NDC or API connection
  • Hotel – GDS, Booking.com or Expedia
  • Rental Car
  • Airport Transfer

User Experience

  • Single screen itinerary for unified door-to-door experience
  • Personalized itinerary recommendation
  • Shortlist for ‘best match’ option within company policy
  • Access through browser or mobile app
  • Airline imagery, amenities and fare inclusion details
  • Purchase seat, meal and baggage options separately
  • Design to encourage self-booking
  • Travel arrangers can book for multiple travelers and guest travelers

Control & Compliance

  • Automatic travel policy selection
  • Potential savings highlight, prompting lower price selection
  • Option to force acceptance of riles
  • Unused credit utilization
  • Corporate negotiated rates
  • Hotel min, max and benchmark rates apply
  • Multi-level booking approvals
  • Seamless sign-in

Traveler Safety & Risk Management

  • Approval rating based on destination risk profile
  • Integrated duty of care solution
  • Traveler tracking
  • Review safety, risk and destination requirements at time of booking
  • Limit number of employees travelling together