RICOH

When agencies utilize cooperative contracts with OMNIA Partners, they gain the collective buying power that is revolutionizing purchasing in the public sector. Ricoh and OMNIA Partners together deliver public agencies cost-efficient solutions that empower digital workplaces. From multifunction devices and managed print services to innovative cloud and IT services and analytics, the Ricoh cooperative contract with OMNIA Partners brings innovative yet realistic solutions to government agencies and nonprofit organizations.

More than just printers and copiers, Ricoh is committed to transforming the way you work. With our expertise in capturing, managing and transforming information, we deliver a broad portfolio of services and technologies that empower digital workplaces. By providing you with the ability to collaborate anytime, anywhere with real-time exchanges of ideas, we can help you innovate, grow and work smarter.

Ricoh is committed to assisting governmental agencies and nonprofit organizations in transforming the way you work. Through our relationship with OMNIA Partners, Ricoh is uniquely positioned to help your organization take full advantage of the latest workplace technology. OMNIA Partners participants have a competitively-solicited cooperative contract that allows them to take advantage of the full power of Ricoh’s technology and services portfolio. Ricoh helps organizations address their information security and compliance, sustainability, process improvement and cost optimization efforts.

Since our beginning in 1962 as the regional headquarters of Ricoh Company, Ltd., Ricoh USA, Inc. has been on the forefront of workplace innovation. Back then, that meant creating the first office fax machine, enabling people to work smarter, better and faster than ever before. Today, it means reimagining workplaces to help you collaborate and exchange ideas — wherever and whenever you are — so you can drive the results you want. As for tomorrow, that vision is already taking shape in our minds and labs. And as digital workplaces continue to change the way we work, our imagination will continue to help you work smarter.

OMNIA Partners delivers savings across the board that goes beyond cost. Leverage the power of OMNIA Partners and utilize the transforming solutions from Ricoh. Reach out to our team today!

U.S. Communities and National IPA, both wholly-owned subsidiaries of OMNIA Partners, have come together as OMNIA Partners, Public Sector. All public sector participants already registered with National IPA or U.S. Communities continue to have access to all contracts, with certain exceptions, in the portfolio and do not need to re-register to use a legacy National IPA, legacy U.S. Communities, or new OMNIA Partners contract. U.S. Communities and National IPA remain separate legal entities and lead agency contracts completed under each brand are effective and available for use through the contract’s approved term. In the event we believe re-registration is necessary for any reason, OMNIA Partners will let you know.

How do I place an order with Ricoh?

1. Locate a dealer in your area.
2. Select location.
3. Select product category you are interested in.

Can we use local dealers with this contract?
Yes, there are over 600 direct branch and independent authorized dealer locations from coast to coast.

What acquisition methods are available?
Cash Purchase, 6-72 month Operating (Fair Market Value) or Capital ($1 Buyout leases).

University of California has negotiated six different agreements for purchase, leases, maintenance agreements, software financing, on/off-site labor, professional and IT services. View Ricoh Contract Attachment B for more information.

For some public organizations, Ricoh may be able to simply use a customer’s purchase order as the sole contracting document for the transaction. Ricoh has specific language that must be included on the PO, or listed on a separate document, titled “Attachment”, “Appendix” or similar. That document would then be referenced in the PO. Below is the language for leases and purchases.

Lease + Maintenance
This Purchase Order incorporates by reference the lease and maintenance terms and conditions outlined in the Omnia Partners Public Sector Master Lease Agreement (01.21) and the Omnia Partners Public Sector Equipment Sale and Maintenance Agreement of Omnia Public Sector Contract No. 2021002788, as amended, and each as located at:  www.omniapartners.com/publicsector/contracts/supplier-contracts/ricoh (collectively, the “Contract”) which terms and conditions (a) shall supersede all conflicting other  terms and conditions of this Purchase Order, whether annexed or incorporated into this Purchase Order, and (b) to the extent applicable, are amended by the Omnia Partners Public Sector addendum attached to this Purchase Order.  All references to “Schedule” in the Contract shall mean this Purchase Order whether executed or not.

Purchase and/or Maintenance
This Purchase Order incorporates by reference the terms and conditions outlined in the Omnia Partners Public Sector Equipment Sale and Maintenance Agreement of Omnia Partners Public Sector Contract No. 2021002788, as amended, and each as located at:  www.omniapartners.com/publicsector/contracts/supplier-contracts/ricoh (collectively, the “Contract”) which terms and conditions (a) shall supersede all conflicting other  terms and conditions of this Purchase Order, whether annexed or incorporated into this Purchase Order, and (b) to the extent applicable, are amended by the Omnia Partners Public Sector addendum attached to this Purchase Order.

Are supplies included in my maintenance pricing?
For multi-function devices (MFD’s), maintenance pricing includes all parts, labor and supplies (excluding paper and staples). It is possible it get a staple inclusive contract.  For other hardware, such as printers, duplicators and wide-format devices the maintenance program includes parts and labor, but no supplies. It is possible to be quoted a supply-inclusive maintenance agreement on printers through the Managed Print Services portion of this award, when requested.

What is Managed Document Services (MDS)? How is this different than Managed Print Services (MPS)?
Ricoh builds on the traditional MPS model that focuses on output devices and print management. This can be as simple as providing break/fix maintenance on your current printer fleet to a full-scale analysis of all printing throughout your organization.

Ricoh MDS addresses the business practices surrounding the management of both print and electronic information.

Is it possible to enter into a purchase, lease or service agreement that has a term that extends past the current contract expiration date?
Yes, because the contract was set up in the current award period, all terms, conditions and pricing for any agreement executed prior to the end of the current award #2021002788 will be honored and remain in effect for the term of that contract. This includes all service level agreements (SLA's).

Where can I find the product pricing?
Current pricing can be provided by your Ricoh Family Group local sales representative.

Be more agile, improve outcomes, control costs, and focus on your core business. Harness your business's full potential and maximize efficiency, agility, and customer satisfaction — all while managing your risk and compliance. Our Business Process Services align with your key business goals and help in your digital transformation journey.

Organize unstructured data and digitize paper documents for fast, comprehensive, and secured access to useful intormation. Give your workforce mobile access using their preferred device — from laptops to phones.

We can help transform your manual claims procedures into smart digital processes to help you achieve KPI requirements, reporting, compliance, and continuous improvement.

We can help drive down overhead, increase efficiency, improve accuracy, enhance oversight through AP/AR workflows and deliver anytime, anywhere access to information.

How and when should you use the cloud and/or outsource IT functions? It depends. We can help you strike the right balance among considerations that include performance, staffing, data security, computing flexibility and budget. IT Strategy & Consulting Services consist of IT advisory services for efficiently planning and executing IT projects, and IT Project Based Services minimize your risk and cost by providing experienced IT people and equipment for projects such as technology updates or data center moves.

IT Management & Support Services include ongoing monitoring and management of your infrastructure, allowing you to reassign your IT resources to strategic issues. Reduce complexity and scale services as needed through Managed Cloud Services, which span public, private and hybrid cloud options. Obtain always-up-to-date tools like Office 365™, Skype® for Business, VoIP and more with hosted End User Communications Services. Take advantage of Data Center Services to store and safeguard your data in a center managed by us and to extend your IT presence geographically by leveraging our technical support people. When you're ready to apply business intelligence to measure progress against goals or to visualize operational scenarios, consider RICOH Analytics.

IT Services for Education help to reduce cost, enable collaboration, tighten data security and streamline compliance processes. Eliminate servers by migrating applications to the cloud. Integrate new digital learning platforms, mobile access and other technology. Lighten the load of your IT staff by shifting help desk and IT maintenance responsibilities to us.

Questions about working with Ricoh or setting up an account? Request information and the Ricoh team will contact you.

Quickly uncover your technology gaps with an IT risk assessment.

How much more could your business achieve?
Your IT infrastructure determines how productive your people can be. It keeps your data and information safe. Ultimately, your IT practices directly affect your revenue and profit.

Sudden, dramatic business changes can create – or expose – gaps in your IT systems and infrastructure. But before you can address them, you need to know they exist.

Enter the IT Health Check. This remotely conducted, paid engagement provides you a full IT risk assessment.

And when it’s done, you get our VIP report that identifies gaps, risks, and offers recommendations you can apply to improve business results, reduce costs, enhance security, and boost employee productivity.

Prepare to be surprised by how much you can reduce costs, decrease waste and tighten security in your print environment when you outsource print services. A modern, efficient infrastructure also includes analytics capabilities that enable ongoing improvements in user satisfaction, cost containment and data protection.

Measure and control your printing costs with Cost Management, which includes visibility into who's using your print devices and how they're used, anti-waste safeguards and chargeback capabilities.

• Centralized Printing Solutions encompass right-sizing your distributed printer fleet, oversight of devices and technical support. After developing a customized print management strategy, we'll staff, equip and manage your print environment.
• Managed Print Services optimize output management processes and technology throughout your organization to improve how you create, store, use and protect information. We'll scrutinize mobile printing, copy/print <g class="gr_ gr_26 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling multiReplace" id="26" data-gr-id="26">centers</g>, records, enterprise content management and other areas before implementing a strategy and <g class="gr_ gr_25 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins replaceWithoutSep" id="25" data-gr-id="25">central</g> point of control.

• Technology Services focus on having the right technologies in place and optimizing device use with multiple support options. In addition to print devices, our team can install and maintain Intelligent Lockers, Interactive Flat Panel Displays and other productivity tools. The technologies available through Printer Management and Security track device usage, generate reports, automate certain manual functions and implement security measures.
• The Print Platform Cloud Service allows you to reduce IT staffing levels and decrease the time you spend managing your infrastructure. Move printing to the cloud to streamline authentication, compliance, mobile access, software updates and more.

Limit your vulnerability and risk to ransomware

Criminals continue to innovate and beat traditional methods of detection. And all they need to do is get through one endpoint. So, unless you have 100% protection, 100% of the time, you're at risk. RansomCare reduces this risk by providing your business a last line of defense against outbreaks that can cause significant downtime and financial loss.

• Immediate response and endpoint isolation when ransomware activity is detected.
• Low IT overhead with agentless solution enabling fast and easy remote deployment.
• Detailed reporting simplifies data restoration and compliance reporting.

Evolve your business security

Some strains of ransomware can disable your antivirus, neutralizing your first line of defense. A multi-layered approach helps to counter these cyber threats, giving you greater peace of mind.

• Detects both known and unknown variants.
• Monitors all file shares where ransomware does its worst damage.
• Complements your endpoint and perimeter defenses.

Reduce your risk of loss with automated containment

Artificial Intelligence (AI) and Machine Learning use heuristic analysis and file metadata to identify the tell-tale sign of ransomware — illegitimate file encryption. Upon discovery, the system generates an alert and shuts down the endpoint to limit the outbreak. Reporting of infected files reduces downtime and time to recovery.

• Detects unauthorized changes in file activity.
• Responds by immediately isolating the source.
• Detailed reporting speeds recovery.

Enjoy a simple, straightforward deployment

As an agentless, cloud solution, you can deploy in days with minimal demand on IT resources. No agent also means you don't have to worry about network or device performance issues. Monitoring configures automatically, leaving you only to define alert settings.

• No file server, storage platform, cloud, or endpoint installation.
• No write access to storage platforms.
• No network overhead.

Alerting, reporting and integrations

Multi–alerting services ensure you and your team become immediately aware of an issue as the system is responding to it. Reporting provides a two–fold benefit: revealing which files need remediation and a log of attack details, delivering valuable insight to your team. A RESTful API provides two–way integration with leading security applications and productivity tools.

• Seamless integration with SharePoint™, Office 365™, and many cloud services.
• OS–agnostic for monitoring devices and network environments.
• Integration with Cisco ISE, Windows Defender ATP, and other security solutions.

Take your threat protection to a new level

RansomCare delivers peace of mind and financial benefits for a problem that leading experts declare is not a matter of “if,” but when. This complementary approach gives you multi–layered security and protects you against active ransomware attacks.

And considering the cost of an attack in terms of lost data and time, much less potential “ransom” to regain access to your data, it is more than an insurance policy. It's an active member of your team, committed to protecting your business from one of the most devastating cybersecurity facing businesses of all sizes today.

Paper files and records slow down things essential to your growth: research, analysis, decisions, competitiveness and responsiveness. Going digital makes sense for cost, efficiency and risk reduction reasons, and for transforming information so it's useful, accessible and searchable. Data capture services, as well as onsite, cloud and hybrid data storage options, enable flexible approaches to meet security, governance and compliance requirements.

Accelerate a digital journey for any business, including state and local government, with Digitization and Data Processing. Our business process outsourcing experts will scan paper documents, organize your digital content and set up workflows within your CMS, CRM or other systems.

Serve students and families better and faster while lowering your operational costs with K-12 Records Management. Our K-12 experts will help you figure out a digital strategy, then implement and support it. For higher educational institutions, Student Records allows you to scan and capture student records and manage them centrally through all stages of the college experience. Improve student-teacher collaboration by integrating your learning management systems.

The Township of Springwater worked with Ricoh to implement a first-of-its-kind digital records management system to improve their document storage and deliver system helping to decrease storage space, save staff time and improve resident satisfaction.