Elevator, Escalator and Walkway Maintenance and Modernization Services and Related Solutions


End User Safety 

Elevator and escalator users have a responsibility when using the equipment to use the equipment in a safe manner. For example, children should be properly supervised when using both elevators and escalators, and large items such as baby strollers, heavy luggage, or shopping carts should not be transported on escalators. Below are some helpful tips. 

Elevator and Escalator Do’s and Don'ts

Using an elevator or escalator properly helps provides for a safe and comfortable ride for everyone. Follow these simple guidelines to prevent injuries and enhance safety.

What to do if the elevator stops?

In some cases, simple and fast checks are enough to put the elevator back into operation and could save you from what might have otherwise been an additional charge. Before placing a call to the KONE Customer Care Center, please check the following items:

  • Is the Stop button activated?
  • Are all key switches in the normal 'run' position?
  • Is the Independent Service switch in the 'on' position?
  • Is the elevator on Fireman Service?
  • Is there an object (gum, paper, etc.) obstructing the infrared door detector or photo eye?
  • Wipe down the infrared door detector or photo eye with a dry cloth.
  • Is there an object (screw, coin, etc.) in the door sill or track, preventing the door from closing?
  • Are the doors properly closed at all floors?
  • Is the machine room dry and at normal room temperature?
  • For hydraulic elevators, run the car several times to heat up the oil in the power unit and ensure correct operation.

If your equipment is not operational after checking the above items, place a service call with the KONE Customer Care Center.